Resorts World Las Vegas has standardized on Milestone Systems’ XProtect video management software to tie together roughly 5,800 cameras and a range of specialized tools across its 88-acre Strip campus.
The open-platform VMS underpins security operations, fraud work, gaming compliance, and day-to-day operational analytics at the resort, which opened in 2021 after a $4.3 billion build. The property includes more than 3,500 rooms and suites, a 117,000-square-foot casino, entertainment venues, shops, restaurants, and nightlife spaces.
Because the site is so large and multi-use, operators needed a video platform that could scale to thousands of cameras and still feed the different applications used by surveillance and operations teams. XProtect is the common layer that connects those cameras and the systems used for gaming surveillance, fraud detection, forensic review, business intelligence, and operational reporting.
“We rely on the system every day to investigate fraud, theft, and any activity that could result in a loss. It gives us the visibility we need to quickly understand what happened and take action,” said Lindsay Dever, CFE, assistant director of fraud and nightclub surveillance at Resorts World Las Vegas.
Cameras on the property come from Axis Communications, Bosch, and Hanwha Vision. Other integrated products include BriefCam for forensic search, people counting, and heat maps; Oosto for facial recognition; Aeyesky for card-counting and cheating detection; and AXIS Case Insight for foot-traffic and guest-behavior analysis.
Milestone says the open architecture lets Resorts World add those tools without forcing operators onto multiple separate interfaces.
“Large, dynamic environments like Resorts World Las Vegas require technology that can adapt to multiple operational needs without adding complexity,” said Tim Palmquist, Vice President, Americas at Milestone Systems. “An open platform approach allows this Las Vegas casino resort to bring together best-of-breed technologies into a single ecosystem, enabling teams to improve investigations, support regulatory requirements, and generate operational insights that extend well beyond traditional security.”
The same platform is used on time-critical cases. Resort staff say it has shortened response times, made investigations more efficient, and supported work with law enforcement.
Video data is also being applied beyond classic security—helping operations teams make decisions across the property. Planned next steps include more AI features such as richer people counting, behavioral analytics, and better guest-movement tracking, plus workflow changes meant to make investigations more proactive.
